Shipping & Delivery Policy

At Avloan Lifestyle, we are committed to delivering your premium fragrances and accessories with speed, care, and absolute security. This Shipping and Delivery Policy outlines our fulfillment protocols, timelines, and customer responsibilities to ensure a seamless post-purchase experience.

1. Order Processing & Dispatch

We process all orders with meticulous attention to detail to ensure our fragile items are securely packed.

• Processing Time: All confirmed and successfully paid orders are processed and dispatched from our fulfillment center within 24 to 48 operational hours.
• Operational Days: Our processing facility operates from Monday to Saturday, excluding national and public holidays. Orders placed on Sundays or holidays will be processed on the next operational business day.
• Tracking Information: Once your order is dispatched, a shipping confirmation containing your tracking AWB (Airway Bill) and a tracking link will be shared via email and SMS.

2. Standard 7-Day Delivery Guarantee

We partner with top-tier logistics providers across India to ensure swift delivery of our luxury goods.

• Delivery Timeline: We commit to delivering your order within a maximum of 7 working days from the date of dispatch across standard pin codes in India.
• Remote Locations: Deliveries to highly remote or difficult-to-access geographic locations may experience slight delays beyond the standard 7-day timeline.

3. Address Accuracy & Undeliverable Packages (RTO)

Timely delivery is heavily dependent on the accuracy of the shipping information provided by the customer at checkout.

• Customer Responsibility: It is the sole responsibility of the customer to provide a complete, accurate, and verifiable shipping address (including correct pin code and active phone number).
• Failed Delivery Attempts: Our logistics partners will make a maximum of two (2) delivery attempts. If the customer is unavailable, unreachable, or refuses to accept the package, the shipment will automatically be marked as RTO (Return to Origin).
• RTO Penalty: Because our products strictly fall under a “No Return/No Refund” policy, an RTO order cannot be canceled for a refund. If a customer requests the RTO package to be re-shipped, they will be strictly liable to pay an additional shipping and administrative penalty before the second dispatch is authorized.

4. Force Majeure & Unforeseen Delays

While we strive to uphold our 7-day delivery promise, Avloan Lifestyle shall not be held liable for delayed deliveries caused by circumstances beyond our direct control (Force Majeure). These include, but are not limited to:

• Severe weather conditions, natural disasters, or acts of God.
• Local or national lockdowns, curfews, or transportation strikes.
• Logistical network failures or unforeseen delays caused by the courier partner.

In such exceptional events, we will proactively communicate the revised expected delivery timeline to you.

5. Tampered Packages & Delivery Inspection

Since we ship fragile items like glass perfume bottles, visual inspection upon delivery is crucial.

• If the outer courier packaging appears visibly tampered, severely crushed, or torn at the time of delivery, please refuse to accept the package and immediately inform our support team.
• If you accept the package, you are bound by our strict requirement to record an uncut unboxing video as detailed in our Return and Refund Policy to claim any transit damage.