Return & Refund Policy

This comprehensive Return and Refund Policy governs all transactions and interactions between you (the “Customer”) and Avloan Lifestyle (the “Company”). By accessing our platform and confirming a purchase, you acknowledge that you have read, understood, and explicitly agreed to all terms outlined in this binding document.

1. The Absolute “No Return, No Refund” Doctrine

Avloan Lifestyle operates in the premium lifestyle sector, dealing with personal fragrances, car perfumes, and luxury men’s bracelets. To maintain uncompromised hygiene standards, prevent tampering, and assure 100% product authenticity for every customer, we operate under a strict, non-negotiable NO RETURN AND NO REFUND POLICY.

1.1 Scope of Final Sales

All successful transactions processed on our website are considered final sales. Once a product is dispatched from our fulfillment center, the Company will not entertain requests for order cancellations, returns, refunds, or product exchanges.

1.2 Exclusions Based on Personal Subjectivity

The evaluation of fragrances and aesthetics is inherently subjective. Consequently, we strictly do not accept returns, nor do we issue refunds, for the following reasons:

• Scent Preferences: The customer dislikes the fragrance profile, longevity, or projection of the perfume or car freshener.
• Minor Visual Discrepancies: Slight color variations in bracelet beads, stones, or metallic elements compared to digital representations on mobile or computer screens.
• Buyer’s Remorse: The customer changes their mind post-purchase or finds a similar item elsewhere.

2. The Singular Exception: Transit Damage & Fulfillment Errors

Our packaging processes are rigorous and monitored via CCTV. However, in the highly exceptional circumstance that a product sustains severe physical damage during transit (e.g., shattered perfume bottle) or a completely incorrect SKU is delivered, we provide a Replacement Only guarantee. Monetary refunds are never issued.

2.1 The Mandatory Unboxing Video Protocol

To deter fraudulent claims and maintain the integrity of our replacement process, a strict unboxing video is a non-negotiable prerequisite. The video must adhere to the following exhaustive criteria:

• Unaltered & Continuous: The video must be a single, continuous, uncut, and unedited clip. Any pauses, cuts, or transitions will immediately render the claim invalid.
• 360-Degree Proof of Seal: The video must begin by showing all six sides of the completely sealed, unopened courier package.
• Clear Visibility of Shipping Label: The AWB (Airway Bill), customer details, and tracking barcode must be clearly legible and shown in focus before the package is cut open.
• Unpacking Process: The entire process of cutting the seal, removing the internal protective packaging, and inspecting the actual product must remain inside the camera frame at all times.
• Well-Lit Environment: The video must be recorded in clear lighting so that the damage or incorrect product is distinctly visible.

2.2 Claim Submission Window

All claims, accompanied by the unboxing video, must be submitted to our official support channel via email within exactly 24 hours of the delivery timestamp recorded by our logistics partner. Claims submitted after this 24-hour window, or without the prescribed video evidence, will be automatically dismissed.

3. Claim Evaluation & Replacement Logistics

Once a valid claim is submitted, our Quality Assurance team will evaluate the evidence within 48 to 72 business hours.

• Verification Approval: If the claim is validated, we will initiate the dispatch of a brand new replacement unit within our standard operational timeline.
• Standard Delivery Timeline: The replacement product will be subjected to our standard 7-day delivery policy.
• Item Disposal/Reverse Pickup: Depending on the nature of the damage, the Company will instruct the customer whether to safely dispose of the damaged item or prepare it for a reverse pickup.

4. RTO (Return to Origin) & Failed Deliveries

We guarantee a 7-day delivery window to the shipping address provided at checkout. However, the customer bears the responsibility of being available to receive the package.

• If a delivery fails due to the customer refusing the package, providing an incorrect address, or being unreachable after multiple courier attempts, the package will be marked as RTO (Return to Origin).
• RTO Consequence: In such events, the order remains non-refundable. If the customer wishes to have the order re-shipped, they will be liable to pay an additional shipping and handling penalty before the second dispatch.

5. Fraudulent Claims & Chargebacks

Avloan Lifestyle takes consumer fraud, false damage claims, and unauthorized chargebacks extremely seriously. By agreeing to this policy, you acknowledge that:

• Filing a chargeback with your bank or credit card provider after receiving the product, or attempting to bypass this policy through fraudulent disputes, constitutes digital theft.
• The Company reserves the right to present your IP address, unboxing video requirements, and delivery proof to the payment gateway and financial institutions to aggressively contest any chargebacks.
• Fraudulent accounts will be permanently blacklisted, and the Company reserves the right to initiate civil or criminal legal proceedings to recover costs.

6. Legal Jurisdiction

This comprehensive Return and Refund Policy is governed exclusively by the laws of India. Any and all disputes, claims, or legal actions arising from product fulfillment, returns, or refunds must be filed and resolved strictly within the exclusive jurisdiction of the competent courts in Ahmedabad, Gujarat, India.